Exchange Policy:
1- Without prejudice to the terms of the contractual and statutory warranty, the consumer has the right to exchange the product provided by the store within seven days of the date of receipt. The consumer is not entitled to exchange the product after seven days have passed.
2- To be eligible for an exchange, the product must be in its original condition and the consumer must not have used or benefited from it. The store has the right to inspect the product before exchanging it to ensure its condition. The consumer is responsible for the shipping costs if they wish to exchange the product. For international exchanges, the consumer is responsible for all shipping costs and for handing the product over to the shipping company. In case of any defects or errors, the consumer will be compensated.
3- Exchanges are available for all items, except inks, paper, and vinyl, unless there is a manufacturing defect or the product does not conform to the specifications provided by the consumer.
4- To benefit from the exchange and warranty services, the original invoice must be presented.
The consumer is not entitled to exchange the product in the following cases:
1- If the product was manufactured at the consumer's request or according to specifications they provided, with the exception of products that are defective or that do not conform to the specifications provided by the consumer.
2- If a defect appeared in the product due to the consumer's misuse.
Return Policy:
1- Without prejudice to the terms of the contractual and statutory warranty, the consumer has the right to return the product provided to them by the store within three days of the date of receipt. This right does not apply after three days have passed.
2- To be eligible for a return, the product must be in its original condition and the consumer must not have used or benefited from it. The store has the right to inspect the product before accepting the return to ensure its condition.
3. The consumer bears all costs associated with the return process. For international returns, the consumer is responsible for all shipping and delivery costs to the shipping company. In case of defects or errors, the consumer will be compensated.
3. Returns are accepted for all items except inks, paper, and vinyl, unless there is a manufacturing defect or the product does not conform to the specifications provided by the consumer.
4. To benefit from return and warranty services, the original invoice must be presented.
5. Purchases made with vouchers or credit cards cannot be refunded in cash.
The consumer is not entitled to return the product in the following cases:
1. If the product was manufactured at the consumer's request or according to specifications provided by the consumer, excluding products that are defective or do not conform to the specifications provided by the consumer.
4. If the product defect is due to misuse by the consumer.
